OUR CUSTOMERS' SATISFACTION

Net Promoter Score (NPS)

The Net Promoter Score (NPS) is the tool we use to measure customer satisfaction with Eurofins Genoma.

The score is updated quarterly.

NET PROMOTER SCORE

The NPS is an indicator that measures the proportion of “promoters” of our services compared to “detractors.” The score ranges from -100 (everyone is a detractor) to +100 (everyone is a promoter).

76%

Updated NPS: 76%

Promoter 80%
Passives 16%
Detractors 4%

Updated NPS: november 2025

YOUR OPINION MATTERS TOO

We take into account all opinions, compliments, and criticisms from our clients and partners to continuously improve our services.

You can share your opinion or review about your experience with Eurofins Genoma using the tool of your choice.

Google icon – Leave a review on Eurofins Genoma

LEAVE A REVIEW ON GOOGLE

Facebook icon – Rate Eurofins Genoma with a review

LEAVE A REVIEW ON FACEBOOK

Trustpilot icon – Write a review on Eurofins Genoma

LEAVE A REVIEW ON TRUSTPILOT

If you prefer to contact us privately to share your experience, you can use our form directly.

CONTACT US PRIVATELY